Returns Policy

Returning an item

If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. is not liable for the cost of returning items. 

Cancelling your order

The United Kingdom’s Distance Selling Regulations give you have the right to cancel your order for any item purchased from, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.

You must inform via email or in writing within 7 days clearly stating your order number. For orders that are ‘Awaiting Dispatch’ it may be possible to cancel your order before it is dispatched. If however your order has already shipped, you will need to return the order to us.

Exchanging an item

Please follow the ‘Return an Item’ procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a seperate transaction.

Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. is not liable for the cost of returning items.

Please enclose your receipt with the item and return to:

Dartagnan Menswear
56a East Street
West Sussex
PO19 1JG

Faulty Item

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either refund, replace or repair your item.

Please note: Please take care when trying on items. Please ensure no marks or scents are left and the original labels are left on the product. We will be unable to accept any returns where there is evidence that these instructions have not been followed.